Refunds and cancelling your order

When you shop with us, we want you to be completely satisfied. If you are not happy with your purchase you can return it to us for a full refund, provided you inform us within 7 working days of receiving the goods. The cost of returning the goods to us is your responsibility.

If you receive your order and find that it has been damaged, is defective in any way or is not the item which you ordered, we will refund or exchange the item, including the cost of delivery, and the cost of returning the goods to us.

Please do not return an item without informing us and please ensure that all returned goods are clearly marked with your name and order details. Please return products in a saleable condition, unsoiled and with no damage to the container, lid, seal or label.

Please note that we do not issue refunds if the product has been opened. This does not affect your statutory rights.

As part of our commitment to providing a high level of service to all of our customers we welcome your views on your experience with the company and products. If for any reason you would like to register a complaint with us, please write in to us.

How to get in touch

E-mail: send an e-mail to info@igennus.com

By post: please write in to Igennus, 9 Chesterton Mill, French’s Road, Cambridge, CB4 3NP

Telephone: +44 (0)845 1300 424 (lines open 9:00 am to 5:30 pm Mon-Fri)

Please note that returns can take between 7-10 business days to receive and process, although we will do our best to minimise any delay.